Engagement
Crash & ANR Investigation
Focused forensic review when a live release shows rising crashes or ANRs and you need ranked root causes, not a pile of stack traces.
Who it is for
Mobile teams mid-rollout or fully live who see crash or ANR rates climbing and need a prioritized explanation before more users are exposed.
Result
A ranked list of suspect clusters with evidence, estimated user impact, and a clear recommendation to expand, pause, or roll back.
Scope included
- Clustering of top crash and ANR signatures for the affected build
- Correlation with device, OS, locale, and recent code paths when symbols allow
- Comparison to the prior release’s top issues
- Guidance on whether a store rollback or staged pause is warranted
Excluded
- Writing the fix or merging pull requests
- Device lab rental unless separately arranged
Process
We begin within one business day of data access for urgent live issues. Typical investigation window is 48–72 hours, ending with a written note and a short call with the on-call mobile lead.
Next step
Describe the rising signal and the build currently live.
Pricing basis: Starting at ₩1,900,000 for a 72-hour investigation window on one platform.